These terms govern the relationship between you and Czechnorthtrip.
Please read these terms and conditions carefully. It forms an important part of your tour contract.
Contact details of the organizer
Name: Jana Šafaříková
Residency: Horní Heřmanice no. e. 1, 790 57, Bernartice
ID: 19195419
Registered at the Jeseník Municipal Office
The organizer is not a VAT payer.
Contact: czechnorthtrip@gmail.com
Contact address:
The organizer usually responds to e-mail correspondence from the customer immediately, usually within two (2) working days at the latest.
Information
These terms and conditions (hereinafter referred to as „terms and conditions“) of the organizer, Jana Šafaříková, with registered office in Horní Heřmanice no. e. 1, 790 57, Bernartice, identification number: 19195419 (hereinafter referred to as the „organizer“), they regulate in accordance with the provisions of § 1751 par. 1 of Act no. 89/2012 Coll., Civil Code (hereinafter referred to as the „Civil Code“) mutual rights and obligations of the contractual parties arising in connection with or on the basis of the tour contract (hereinafter referred to as the „contract“) concluded between the organizer, viz. above, and by another natural person (hereinafter referred to as the „customer“) via the organizer’s online store. The online store is operated by the organizer on a website located at the internet address www.czechnorthtrip.com (hereinafter referred to as the „website“).
The wording of the terms and conditions may be changed or supplemented by the organizer. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
Information about the tour and the price provided by the organizer are binding, with the exception of an obvious error.
Tour prices are listed for individual items in the e-shop in the amount according to applicable legal regulations.
Information on accepted payment methods is provided below. The organizer does not charge any fees depending on the payment method.
Acceptance of an offer with an amendment or variation is not an acceptance of the offer.
Confirmation of the content of the contract concluded in a form other than in writing, which shows deviations from the actually agreed content of the contract, has no legal effects.
The photos shown on the website of the e-shop correspond to the tours sold.
All tour presentations placed in the store’s web interface are informative in nature. The organizer is not obliged to conclude a tour contract.
General provisions.
By submitting a binding order, the customer confirms that he has familiarized himself with these terms and conditions and that he agrees with them. At the same time, the customer is sufficiently informed about the possibility to familiarize himself with the conditions before sending the order.
Orders
To order goods via the store’s web interface, the customer must fill out an order form, which contains information about:
– the ordered tour (the customer „inserts“ the ordered tour into the e-shop’s electronic shopping cart),
– the method of payment for the tour.
The customer’s order, made by e-mail sent to czechnorthtrip@gmail.com, must contain all of the following details:
customer identification,
his/her ID number (VAT number, if registered as a VAT payer), if he/she is an entrepreneur,
a valid e-mail address and telephone number,
the type of product (trip), which clearly determines the subject of the order, stated in the organizer’s price list,
the exact number of tour participants,
the exact place of pick-up of the tour participant,
the choice of the method of payment for the tour price,
special dietary requirements (allergies, restrictions), physical limitations,
information about traveling with small children or animals.
The customer must confirm the list of persons authorized to represent the customer and send the original of the authorization document.
Before sending the order via the e-shop to the organizer, the customer is allowed to check and change the data entered by the customer in the order and thus has the opportunity to detect and correct errors that occurred when entering data into the order.
The data specified in the order are considered correct by the organizer. Immediately after receiving the order, the organizer will usually confirm the order to the customer by e-mail, to the customer’s e-mail address specified in the user interface or in the order (hereinafter referred to as the „customer’s e-mail address“).
Tour orders sent by e-mail are processed no later than the next business day and the customer is subsequently sent a summary of the order including the total price of the tour, the method and place of customer pickup and payments received so far.
The customer’s order is binding upon confirmation of the sent order summary by the customer.
The organizer is always entitled, depending on the nature of the order (number of tours, price), to ask the customer for additional confirmation of the order (for example, in writing or by telephone).
The contract between the two parties is formed upon acceptance of the complete order by the organizer, unless otherwise stated above or unless otherwise provided for by binding legal regulations. The organizer will inform the customer of any non-acceptance or reservations and propose further action. The organizer can also consider the order to be accepted if it is actually fulfilled by the organizer.
Some tours may have a minimum number of participants, which is stated in the description of each individual tour, and may be subject to change. If the required number of passengers is not reached, an alternative option may be offered or a smaller vehicle may be provided. The organizer reserves the right to cancel the tour if the minimum number of participants is not met. You will be informed of this fact by e-mail at least 24 hours in advance. In the event of cancellation, you may be offered an alternative or a refund equal to the price of the cancelled tours.
How to pay for the tour price
The tour price, as well as all related costs, can be paid in full via online payment by card or online bank payment. This will redirect the customer to their bank’s internet banking. The customer sends the payment via internet banking. Sensitive input data that the customer enters into the internet banking system is protected by bank payment gateways and does not reach third parties. Payment intermediaries only see information about the transaction that the bank provides them with the sent transaction.
Card payments and online payments are made through PayU. Card information is not passed on to the merchant. The provider of these services is PayU S.A., with its registered office at Na Strži 61a, 140 00 Prague 4.
Organizer’s liability and obligations
The organizer is responsible to the customer for the proper provision of all services included in the tour.
Nothing in these conditions excludes the liability of either party for death or injury caused by negligence, nor for fraud or fraudulent misrepresentation.
The organizer is not liable for any amounts that you could receive under your insurance policy.
The organizer is not liable for the price, level and any damage to services and events that are not agreed in the contract and that the customer orders on site from other entities (foreign entity, guide, hotel, etc.) and whose organizer is not the organizer.
A customer who, through no fault of the organizer, does not use all paid services in whole or in part during the tour, does not arrive at the departure point according to the organizer’s instructions, etc., is not entitled to financial compensation for unconsumed services.
If the program or services are not fulfilled due to the organizer’s fault, the customer is entitled to compensation only up to the amount of the services not used.
Your Responsibilities
It is your responsibility to ensure that you and your group have valid passports (valid for the entire duration of your trip) and any necessary visas for entry into the Czech Republic and Germany. You are also responsible for ensuring that you and your group carry all travel documents required for your trip.
It is also your responsibility to ensure that you and your group behave responsibly throughout your holiday. You must not do anything that would cause damage to property, injury to persons, result in the cancellation of any insurance policy or breach these terms and conditions.
You agree to indemnify the organiser for any costs, expenses, loss or damage caused by your actions or omissions or the actions or omissions of your group during the holiday or by breach of the law or these terms and conditions.
If the customer does not comply with the transport regulations (pollutes the vehicle, is drunk, disturbs the peace of passengers with his behavior, annoys them or threatens the course and program of the trip, etc.), he may be excluded from the transport (even in the territory of a country other than the Czech Republic) without entitlement to compensation for unused services. If the customer arrives at the departure of the means of transport under the influence of narcotic substances or alcohol, he may not be allowed on board the means of transport.
It is your obligation to inform the organizer at the time of booking about any specific requirements that you or any member of your group have that may affect the provision of services by the organizer. For example, it is necessary to inform the organizer about allergies, traveling with small children or animals, or about the physical disability of any member of the group.
You are also responsible for any costs incurred by you or members of your group that are not part of this contract.
Your and your group’s personal property remains your responsibility at all times, and the organizer bears no responsibility for damage or theft of your personal property.
Before you begin your trip with us, please note that you will be required to personally sign our DISCLAIMER OF PARTICIPATION AT OWN RESPONSIBILITY on the day of your trip. This document contains key safety, health and liability information to ensure your well-being and protection.
It is your responsibility to ensure that any person under the age of 15 is accompanied and supervised by an adult during the trip, or to obtain the consent of a legal guardian for any person aged 15-18 if a minor is travelling unaccompanied.
Travel Insurance
Each client must arrange their own insurance when booking, which will cover the entire duration of the trip, including the costs of injuries, medical expenses, repatriation expenses, loss of luggage and expenses associated with cancellation or shortening of the trip.
Travel insurance is mandatory for you and your group. In the event of illness of the customer, all hospital costs, doctor’s fees and repatriation costs are the full responsibility of the customer and the organizer is not responsible for any compensation for the costs of the trip.
The organizer is not responsible for any damage that the customer suffers as a result of not taking out adequate insurance cover.
Termination of the contract due to breach
The organizer reserves the right to terminate the contract between you and the organizer in the event of any material breach of these terms and conditions by you by written notice to the email address you have provided. In the event that the organizer cancels the contract on this basis, you will not be entitled to any compensation and a cancellation fee of 100 percent of the tour price may be charged.
If you voluntarily leave the tour for any reason, no amount will be refunded to you, including the cost of transport, meals, activities, tours or unused services.
In the event of border closures before the tour that prevent you from entering the Czech Republic or Germany you will be provided with a 100 percent refund of all payments made.
Cancellation Policy
Tours are subject to a 5-day cancellation policy. If you cancel at least 5 days before the tour is scheduled to begin, you are entitled to a full refund. To initiate the cancellation process, please send an email to czechnorthtrip@gmail.com.
Tour Cancellation by the Organizer
In certain circumstances, the Organizer reserves the right to cancel a tour due to inclement weather or other unforeseen circumstances. In the event of a cancellation, you will have the option to either reschedule your tour, receive a full refund of all payments made, or receive a credit for an alternative tour. If you choose to take a credit and choose another tour, any price difference will be refunded or charged accordingly.
Personal data protection
The customer agrees that the personal data provided by the organizer will be processed and stored by the organizer in accordance with the applicable legal order of the Czech Republic for the purpose of fulfilling the subject of the contract. This includes, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, hereinafter referred to as the „GDPR“) and Act No. 110/2019 Coll., on the processing of personal data, as amended. The customer has the right to be informed of what data the organizer records about him and is entitled to change this data, or to object in writing to its processing. Supervision of personal data protection is carried out by the Office for Personal Data Protection.
The organizer undertakes not to provide the customer’s personal data to third parties other than the contractual carrier for the purpose of transportation.
The organizer will allow purchases without registration, and the data of unregistered customers will be used exclusively for the fulfillment of the subject of the contract, not for marketing or commercial purposes.
The organizer is entitled to send customers its own commercial communications only if the customer actively requests them, and only until the customer informs the organizer that he wants to stop sending them.
The customer can make this communication to the electronic address obtained in connection with the fulfillment of the contract, without incurring any costs.
The customer confirms that the provided personal data is accurate and that he has been informed that this is a voluntary provision of personal data.
The organizer fulfills its information obligation towards the customer within the meaning of Article 13 of the GDPR related to the processing of the customer’s personal data for the purposes of fulfilling the contract, for the purposes of negotiating the contract and for the purposes of fulfilling the organizer’s public obligations by means of a special document.
Cookies
Our website uses cookies to ensure its proper functioning and to improve your user experience. Cookies are small text files that are stored on your device when you visit our website.
Types of cookies we use:
Functional cookies: These cookies are necessary for basic website functions, such as saving a trip in your cart.
Analytical cookies: They help us track traffic and user behavior on our website.
Marketing cookies: We use them to personalize ads and target marketing campaigns.
Cookie consent: When you first visit our website, you will be asked to consent to the use of cookies. You can withdraw this consent at any time or change the cookie settings in your browser.
Dispute resolution
Mutual disputes between the organizer and the customer are resolved by the general courts of the Czech Republic.
A customer who is a consumer has, pursuant to Act No. 634/1992 Coll., on Consumer Protection, as amended, the right to out-of-court resolution of a consumer dispute arising from a contract. The entity authorized to conduct out-of-court resolution of a dispute is the Czech Trade Inspection. More information is available on the website www.coi.cz.
Out-of-court resolution of a consumer dispute is initiated exclusively at the consumer’s request, and only if the dispute has not been resolved directly with the organizer. The request may be submitted no later than one (1) year from the date on which the consumer first applied his right, which is the subject of the dispute, with the organizer.
The consumer has the right to initiate out-of-court resolution of the dispute online via the ODR platform available on the website ec.europa.eu/consumers/odr/.
The organizer undertakes to pursue for an out-of-court settlement of disputes with the customer, unless the customer rejects it.
This procedure is not mediation pursuant to Act No. 202/2012 Coll., on mediation, as amended, nor arbitration pursuant to Act No. 216/1994 Coll., on arbitration and enforcement of arbitral awards, as amended, and its use does not affect the parties‘ right to address their claim to the Czech Trade Inspection Authority or to the court.
During the duration of the negotiations on out-of-court settlement of the dispute, the limitation and preclusion periods pursuant to the Civil Code do not run or begin to run, unless one of the parties to the dispute expressly refuses to continue the negotiations. The above applies only in the event of an agreement on out-of-court negotiations regarding the resolution of the dispute.
Supervision of compliance with obligations pursuant to Act No. 634/1992 Coll., on consumer protection, as amended, is carried out by the Czech Trade Inspection Authority (www.coi.cz).
Other
The customer becomes entitled to participate in the trip after paying the full price of the trip.
For the purposes of these terms and conditions, the customer is a consumer, which is a person who, unlike the organizer, does not act within the scope of his business activity or within the independent exercise of his profession when concluding and fulfilling the contract.
For the purposes of these terms and conditions, the organizer is an entrepreneur who, unlike the customer, acts within the scope of his business activity or within the independent exercise of his profession when concluding and fulfilling the contract.
Other matters not listed here are governed by the Civil Code (No. 89/2012 Coll.), the Consumer Protection Act (No. 634/1992 Coll.) and other legal regulations, as amended by later legal regulations.
The contract and related issues are governed by the valid legal order of the Czech Republic.
If any provision of the terms and conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
Amendments and supplements to the travel contract or terms and conditions require written form.
Amendments to the terms and conditions in a form other than a mutually agreed written form are excluded.
